Frequently Asked Questions
Welcome to our Frequently Asked Questions section! Here, we've gathered answers to the most common queries about Lampenliebe's handmade lampshades. Our goal is to make your shopping experience as clear and enjoyable as possible. If you don't find what you're looking for, please don't hesitate to contact us. We're always here to help!
No. Lampenliebe specializes exclusively in handcrafted lampshades. The base, cord, and bulb are not included. This allows you to personalize your lamp with the base, wiring, and type of bulb that best suit your taste and needs, providing complete creative freedom.
Our lampshades are designed to be compatible with standard E27 sockets, which are widely used in Europe. To ensure compatibility and a perfect fit, please make sure your lamp base has this type of socket.
The dimensions of the lampshades vary according to the model and design. You'll find detailed specifications for each product in its individual description, including top diameter, bottom diameter, and height. We recommend carefully checking this information before purchasing to ensure the lampshade fits perfectly in your space and with your existing base.
Each lampshade is packaged with extreme care to ensure it arrives in perfect condition. We use reinforced cardboard boxes and sustainable internal protective materials, such as kraft paper or biodegradable bubble wrap. Additionally, we add "Fragile" labels and handling instructions on the outside of the packaging to alert the carrier about the necessary care.
- Production Time: Up to 15 business days after order confirmation. As our lampshades are handmade, we take time to ensure quality.
- Delivery Time in Germany: Usually 3 to 7 business days after dispatch.
- Delivery Time in the European Union: Usually 7 to 14 business days after dispatch.
Important Note: During periods of high demand, such as holidays or special events, production and delivery times may be slightly extended. We appreciate your understanding.
Yes, absolutely! As soon as your lampshade is dispatched, you will receive a tracking code via email. With this code, you can monitor the status of your delivery in real-time directly on the carrier's website.
If your lampshade arrives with any damage, please contact us immediately (ideally within 24 hours of receipt) at contact@lampenliebe.de. For more details on this process, please refer to our complete "Return Policy" section.
Yes, we love creating unique pieces for you! We offer the possibility of personalizing lampshades according to your fabric, color, and size preferences, within our artisanal capabilities. Please contact us so we can discuss your ideas, available options, and specific timelines for your custom-made piece.
To ensure the durability and beauty of your handmade lampshade:
- Cleaning: Use a dry, soft cloth or a duster to remove dust. Avoid any type of chemical products, abrasive cleaners, or water, as they can damage the fabric and structure.
- Environment: Keep the lampshade in dry locations and avoid direct and prolonged exposure to intense sunlight, which can cause fading or drying out of materials.
- Handling: When changing the bulb, cleaning, or moving the lampshade, always handle it carefully by the sides or the top structure, avoiding pressing on the fabric to prevent deformation.
We accept the following payment options for your convenience: credit card, PayPal, and bank transfer. All transactions are processed through secure platforms to ensure the protection of your data and your complete peace of mind.
For more information or other inquiries, please visit our full Frequently Asked Questions section or contact us directly via email: contact@lampenliebe.de.